Way.com has unveiled an AI-powered Repair & Maintenance platform that combines shop automation with direct access to over 10 million car owners. The goal is to simplify shop operations using AI voice agents and automation while delivering new customers directly from Way users.
“The game-changing new shop management software from Way connects local repair shops directly to car and fleet owners who already use Way for parking, fuel, car washes, insurance, refinance and roadside assistance,” the company stated in announcing the platform’s debut.
Arnold Gold — executive vice president of the Repair & Maintenance division of Way — commented: “Most shop software only helps you manage what’s already inside your bays. We go a step further. We fill them to increase your profits. Way already connects millions of drivers to car services every day, and now we can refer them to your Way-powered shop.”
Key features include …
• Instant Estimates & Digital Invoices: A proprietary parts and labor intelligence database that delivers quotes in seconds, according to Way.
• AI Voice Agent: An AI service adviser that answers incoming service calls to schedule appointments and provide status updates.
• Analytics & Insights: A dashboard that turns shop data into actionable insights on revenue, retention and local demand.
• Inventory Sync: Automatic updates on inventory levels to help keep shops stocked without manual tracking.
