VIP Tires & Service has promoted Paul Boudreau to director of digital sales and phone excellence. Boudreau, who has been with the company for over a dozen years, was a district manager. His background prior to joining VIP Tires & Service includes time as a retail manager with Pep Boys.
“My job entails directing an off-site team of motivated empathetic service experts to handle overflow calls from our stores and respond to all web chat inquiries in a quick and professional manner,” Boudreau told The Greensheet. “ I train and schedule my team to match the needs of our shops and our customers by constantly analyzing data and adjusting to current trends.
“Our team also acts as a liaison between customers and our stores to resolve any issues that arise, and schedule appointments that match the customer’s needs to our shop’s availability. Our goal is to never miss a call from our valued customers.”
