OE dealership technicians average 28 hours of structured training per year, according to the 2019 ASE Training Managers Council (ATMC) Training Benchmarks Survey. By comparison, techs working in independent shops and techs employed by fleets average 15 hours of structured training per year.

More than half of technicians perceive their areas of greatest training need are electrical/electronic and hybrid/EV systems. The average age of the service professional work force is 49 years old.

The 2019 survey is based on over 4,500 responses from working service personnel.