Epicor Software Corp. (Austin, TX) has acquired the MechanicNet Group, a provider of customer relationship management (CRM) and retention products for motor vehicle service businesses and their clients. The transaction closed June 3. Financial terms of the deal were not disclosed.
Headquartered in Pleasanton, CA, MechanicNet is known for developing web-based CRM tools and related products to help vehicle service businesses increase sales as well as enhance customer satisfaction and loyalty. This includes service reminders, estimate follow-ups, online appointment setting, shop-branded websites, and customer marketing campaigns for repair businesses throughout the United States and Canada. MechanicNet’s offerings are compatible with major service management software platforms, allowing users to integrate marketing and CRM activities into their daily business operations.
“MechanicNet is already playing an impressive role in supporting the growth of thousands of businesses across the U.S. and Canada,” Scott Thompson, senior vice president of automotive and business services at Epicor, said in an announcement dated June 5. “We are confident that, with our ability to innovate and invest, we can make MechanicNet solutions even more valuable and compelling for service providers and their customers.”
The acquisition expands Epicor’s portfolio for the vehicle service market, including …
• The PartExpert database of replacement parts, tires, labor and other information that’s embedded in many popular shop management platforms.
• The Integrated Service Estimator web-based estimating product that helps vehicle service locations estimate and source parts and related supplies.
• The Epicor Parts Network aftermarket business-to-business e-commerce channel that connects parts sellers to service location buyers.
“Together, Epicor and MechanicNet will provide a more complete end-to-end automotive aftermarket offering that helps customers manage their back office, shop operations and customer engagement,” Thompson stated.