Users of Epicor Software’s Integrated Service Estimator (ISE) and Parts Network B2B eStore products now have access to vehicle-specific parts replacement intelligence. The new tool was developed in collaboration with the Epicor Industry Data Analytics team.
The ISE and B2B eStore offerings now include a Vehicle Repair Profile link to the Top 20 types of replacement parts most commonly ordered for the corresponding vehicle application. The eStore technology links more than 30,000 registered wholesaler locations with over 200,000 service dealer and other buyer accounts.
“The Vehicle Repair Profile provides analytics that enable shops to establish consultative consumer engagement for increased loyalty and often a greater share of the customer’s repair budget,” said Stephen Gannon, Epicor’s senior director, automotive product management and development.
A shop using Epicor ISE and/or the B2B eStore can click on the Vehicle Repair Profile button to determine which parts have the highest consumption rates for each customer’s vehicle. Shops can use this repair intelligence to help guide inspections and uncover previously undiagnosed repair needs. In addition, the service writer can advise the customer of potential reliability issues associated with certain parts.