Christian Brothers Automotive Corp. has announced a technology partnership with autotext.me that allows customers to look under the hood alongside a technician from their phones. The offering uses a vehicle updates text-messaging tool that sends automated updates on a car’s repair status, including photos, repair recommendations and estimated completion time.
Complimentary vehicle health inspections have long been available at all Christian Brothers locations, with techs visually inspecting more than 40 different systems and components for wear or failure. The findings were previously documented on paper, attached to a clipboard and then used to discuss recommended services with the customer.
Now, techs are able to use a tablet or phone to document such concerns as fluid leaks, cracked components and loose bearings. Photos and videos can be included and annotated to illustrate and educate customers on repair recommendations.
“We worked closely with our entire franchise system to learn what would have the biggest impact for our customers, and it was clear that an interactive, accessible mobile experience people can manage from their cell phones would change the way we’re able to serve them,” said David Domine, vice president of technology solutions at Christian Brothers.
Houston-based Christian Brothers Automotive has more than 200 locations across 29 states.