Bosch Invests In Shop Management, Customer Interaction Platform

Bosch Automotive Aftermarket has made an undisclosed investment in San Francisco-based Shop-Ware Inc. The deal provides independent Bosch Car Service shops in North America with special access to the company’s shop management and customer retention platform, while allowing Shop-Ware to further invest in its system. The move is expected to allow Shop-Ware to offer additional third-party software integrations and “an accelerated features roadmap,” according to a Bosch announcement dated June 20.

“Bosch’s investment enables us to accelerate our capabilities and growth within the North American repair shop landscape,” Shop-Ware founder and CEO Carolyn Coquillette said in the announcement. “These capabilities will help increase the efficiency and productivity of the Bosch Car Service network in the U.S. and other independent repair shop owners.”

Founded in 2013, Shop-Ware provides point-of-sale tools, shop management software and third-party integration to aftermarket auto repair shops. Its technology includes customer access to job status, financial reporting, workflow management, technician productivity, estimating and online parts ordering. And, its offerings can be customized to a shop’s needs.

With Bosch’s investment, all North American Bosch Car Service shops receive access to tailored systems that integrate with current offerings, such as a rewards program, as well as exclusive access to future features.

Financial terms of Bosch’s investment were not disclosed.