AAA is testing real-time roadside assistance updates using web-based technology from Glympse. The pilot includes 20 clubs, with six more pending.
Text notifications confirm AAA members’ requests for service. The text contains a code that can be used to track the responding tow truck or service vehicle with a live map view and ETA countdown. Customers also can see the name of the technician, cancel the request if the situation changes and, if a tow is needed, confirm the final destination.
Members who don’t opt-in for notifications or can’t access the internet can call AAA to retrieve the same information via automated Interactive Voice Response.
In addition to roadside assistance, Seattle-based Glympse has been promoting its technology for service appointments, food and product deliveries, curbside pickups, and consumer-location sharing.
The company has worked with a number of vehicle manufacturers — including Mercedes-Benz, Volkswagen, GM and Toyota — to offer real-time location sharing from their cars through dash or headphone units linked to an app.