- Contribute to Customer Service Department goals and efforts through coordination with other departments.
- Implement and maintain Customer Service training manual.
- Improve Customer Service quality results by studying, evaluating, and re-designing processes, establishing communicating service metrics, monitoring and analyzing results, and implementing changes to ensure accuracy and quality levels are met.
- Provide monthly management review report.
- Empower employees to meet and exceed customer expectations.
- Third level decision-maker for Customer Relations issues.
- Determine customer service requirements by maintaining contact with customers, monitoring employees, conducting surveys, benchmarking best practices, analyzing information and call data.
- Serve as a positive leader and mentor by exhibiting and instructing desirable behaviors and skill sets.
- Actively participate in all aspects of human relations including hiring, orientation, training, performance reviews, disciplinary actions, scheduling, and coordinating with Human Resources.
- Perform the essential job training functions of Customer Service as needed.
- Inspire, motivate, and lead others in utilizing Lean manufacturing tools to deliver results
- Bachelor’s Degree in Marketing or related field
- Two or more years of supervisory customer service, sales and/or technical support.
- Experience with Microsoft Office Suite and ERP Software
Please visit www.truck-hero.com/careers to apply for the position
Headquartered in Ann Arbor, Michigan, Truck Hero, Inc. is a fast-growing designer and manufacturer of accessories for pickup trucks. We provide pickup truck owners a wide variety of truck bed covers and accessory options including truck bed covers, truck caps and bed liners. Our products enhance the functionality and aesthetics of pickup trucks and enable you to customize and personalize your pickup with innovative products born from high-quality materials, superior engineering and cutting-edge manufacturing. Truck Hero is recognized as one of the leaders by sales in the pickup truck accessory market. Our brands include: Extang, TruXedo, BedRug, UnderCover, Advantage, Retrax, BAK Industries, A.R.E., N-Fab, Husky Liners, and Rugged Liner.