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Truck Hero: Customer Service Representative – Ann Arbor, Michigan

Description

  • Respond to a variety of customers via phone, email and other communication channels.
  • Help maintain our awesome relationships with our customers and provide an experience beyond their expectations.
  • Team with other Departments to ensure timely delivery to customers.
  • Willing to learn the technical aspects and warranty policies on all our fun aftermarket truck accessories to meet the needs of the customers.
  • Able to communicate issues and solutions to customers both orally and through written communication in a positive manner.
  • Above average ability to multi-task while maintaining integrity and quality of service to our customers.

Position Requirements

  • High School Diploma or GED.  Some college or new graduate with BA/BS/BBA a plus.
  • Available to work 8:30a-5pm, 9:30a-6pm or 10:30a-7pm.
  • 1+ years working in a Call Center environment or similar Customer Service environments.
  • Aftermarket or OEM experience a plus.
  • Exceptional organizational skills, typing skills, ability to multi-task.
  • Demonstrate passion and willingness to go the extra distance to ensure quality customer services.
  • Demonstrate superb written and oral communicate skills and maintain/exceed overall performance and attendance.
  • Exceptional organizational skills and abilities to multi-task within a fast-pace environment.
  • Proficient with MSOffice, standard office equipment and ERP systems.

  Please visit www.truck-hero.com/careers to apply for the position.

Headquartered in Ann Arbor, Michigan, Truck Hero, Inc. is a fast-growing designer and manufacturer of accessories for pickup trucks. We provide pickup truck owners a wide variety of truck bed covers and accessory options including truck bed covers, truck caps and bed liners. Our products enhance the functionality and aesthetics of pickup trucks and enable you to customize and personalize your pickup with innovative products born from high-quality materials, superior engineering and cutting-edge manufacturing. Truck Hero is recognized as one of the leaders by sales in the pickup truck accessory market. Our brands include: Extang, TruXedo, BedRug, UnderCover, Advantage, Retrax, BAK Industries, A.R.E., N-Fab, Husky Liners and Rugged Liner.